Privacy Policy – Venroy & Co

Venroy & Co and its related bodies corporate (we, our, us) recognise the importance of protecting the privacy and rights of individuals in relation to their personal information. This document is our privacy policy and explains how we collect, hold, and manage your personal information.

What is your personal information?
“Personal information” has the meaning given in the Privacy Act 1988 (Cth). It generally includes information that can identify you personally, such as your name, address, email, phone number, and occupation. Any information that identifies you or makes you reasonably identifiable is considered personal information.

What personal information do we collect and hold?
We may collect:

  • Your name, mailing or street address, email address, phone number, and date of birth;

  • Your occupation, job title, and other information you provide to us;

  • Information you provide through our website, via email, by phone, through surveys, during property inspections, or through our representatives; and

  • Information about your property interests, transactions, or inquiries.

We may also collect non-identifying information, such as anonymous survey responses or aggregated website usage data.

How do we collect your personal information?
We usually collect personal information directly from you, for example:

  • When you use our website;

  • By phone, email, letter, or fax;

  • During conversations with our representatives;

  • By completing applications, forms, surveys, or competitions; or

  • When requesting information or providing feedback.

We may also collect personal information from third parties, including:

  • Your representatives (lawyers, accountants, or financial advisers);

  • Credit reporting agencies or government entities;

  • Publicly available sources or other organisations where you have provided consent.

Cookies and website data
We may use cookies to improve our website and services. Cookies do not collect personal information. IP addresses may also be logged to help analyse trends and manage our website. You can configure your browser to reject cookies.

What happens if we can’t collect your personal information?
If you do not provide your personal information, we may be unable to:

  • Provide requested services;

  • Inform you about property opportunities, promotions, or services; or

  • Tailor your website experience.

Purposes of collection and use
We collect, hold, and use personal information to:

  • Provide real estate services, including property sales, management, and advice;

  • Respond to enquiries;

  • Allow access to protected areas of our website;

  • Assess and improve our services and website performance;

  • Handle complaints and disputes;

  • Conduct business operations, including sharing information with related bodies corporate, contractors, or service providers;

  • Market our services, conduct research, and maintain contact records; and

  • Comply with legal obligations.

Disclosure of your personal information
We may disclose your personal information to:

  • Our employees, related bodies corporate, contractors, or service providers;

  • Third-party suppliers for business, marketing, or operational purposes; and

  • Any organisation with your express consent.

Direct marketing
We may send you marketing communications about our services, property opportunities, or offers via email, SMS, mail, or fax. You may opt out at any time using the contact details on our website or unsubscribe links in communications.

Access and correction of your personal information
You may request access or correction to your personal information at any time. We may charge a reasonable administration fee for access. Requests can be made using the contact information on our website.

Privacy complaints
If you believe your privacy has been breached, please contact us with full details so we can investigate. Our current complaints handling procedures will apply.

Overseas disclosure
We may disclose information to overseas related bodies corporate or third-party providers (e.g., for data storage or IT services). We take reasonable steps to ensure overseas recipients comply with privacy obligations.

Security
We cannot guarantee the security of information sent online. Any information you transmit is at your own risk.

Links to other websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please refer to their privacy policies.

Contacting us
For questions or feedback regarding this privacy policy, please use the contact details on our website.

Changes to this policy
We may update this policy from time to time. The latest version will always be available on our website.

Last updated: 23 January 2025